FAQs

New Monitoring Service

How can I sign up to get a Alpha Home Security Alarm System?

It’s never been easier to sign up for an Alpha Home Security alarm system. You can call Alpha’s sales team at 844.257.4288 or visit our home page.

How do I sign up to add another security system at a different location?

First, we’ll verify if your additional location is in a Alpha Home Security service area. If so, you will need to sign an additional Alarm Monitoring Agreement for the new installation. Monitoring rates and installation costs vary by location and situation. Please call Alpha Home Security for additional information.

Can I get additional equipment for my system?

Yes. Additional equipment can be purchased at the time of installation or added later to meet your security needs. (Fees and restrictions may apply).

Does my home need to be prewired for an alarm system?

No. We can install both hardwired and wireless home security systems to meet your needs.

What happens if I have an existing non-Alpha system in my house?

Alpha Home System may be able to reprogram your existing system, as long as the previous homeowner is not contractually obligated with another alarm monitoring company. Depending on the panel type, your existing system may need to be replaced.

Can I save money on my homeowners insurance by having an alarm system?

Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.

How does alarm monitoring work?

When you activate your security system, alarm monitoring is a 24-hour, 7-day protection service. When one of your alarm’s sensors is triggered by an event such as a break-in or environmental hazard, your alarm signals Alpha Home Security Alarm Response Center. A highly trained operator will activate emergency procedures, which include contacting you and dispatching emergency services.

Moving

I’m moving soon. What happens to my alarm monitoring service?

Alpha Home Security has a flexible move program to fit our customers’ needs. Find the option that works best for you:

  • Transfer your service to your new home.
  • Arrange for the incoming homeowner to take over your current system and contract.
  • Transfer your contract to someone else. (See below.)
  • Pay off the remaining balance.

How do I schedule an appointment to move my monitoring service?

A Move Specialist will schedule an appointment for a technician to activate your new service within three business days. Contact Alpha and speak with a Move Specialist.

Can a friend or family member take over my account at another location?

Yes, but certain requirements must be met by the new alarm owners. Please contact Alpha Home Security to see if the new home security alarm owners are qualified.

Can I move my current equipment into my new house?

Depending upon your alarm system’s compatibility with your new home, you may be able to move your current equipment with you. However, several conditions apply. For more information, please contact Alpha Home SecurityI and speak with a Move Specialist.

False Alarms

How can I prevent false alarms?

Home security alarms not only help to discourage burglars from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on police departments responding to false alarms when real crimes are being committed elsewhere.

Help prevent false alarms by following the checklist below.

  • Be comfortable with using your system
  • Know what happens when a panic button is pushed
  • Consider who should have access to your home and make sure they know your code and how to use the alarm
  • Test your system monthly
  • Always keep your emergency contact list up to date
  • Be aware of typical triggers, like securing all doors and windows before arming your system and that pets can set off motion detectors
  • Replace your batteries; check your manufacturer’s instructions for how often
  • Call us before you remodel
  • Cover your smoke detectors during construction, building repairs, and major cleaning